"Dana-Jo,

I want to thank you for your help with booking our Miami Beach vacation. I have to say the accommodations were excellent and really made the trip one to remember. We were booked in a ground floor suite and it made it nice that were able to walk out of our suite and easily get to the pool, and cabanas.

I was in charge of finding the hotel for our Miami trip and when I started I was so overwhelmed because there are so many to choose from - I did not know where to start. I was lucky enought to talk to you and you took the time to ask questions to find out exactly what type of getaway we were looking for. Your suggestions were perfect. Everyone in my group loved the Sagamore. The room was great, and the staff was very friendly.

I would definitely think to call you again for any future trips. You were a pleasure to work with.

Thank you again."

Beth

"Stacey,

The only reason I am replying to this is because it comes in the form of a personal email from you, as opposed to a survey. The content of the note would also suggest some specific knowledge of how the reservation was made and that your note is not some form that is automatically generated. I congratulate you guys on taking this approach, it definitely delivers a strong message of personal attention and service. As for the experience, I have a very satisfied customer on my hands - she was delighted with her room and the attention she was given - obviously we had a little to do with that, as well.

Thanks for the help and I will definitely be using you guys again in the future."

Gabriela

"Thanks for your e-mail. No baby yet but hopefully soon! All my dealings with all of you have been GREAT!! I am still dealing with our reservations day to day as we see how things go but we did stay at The Mondrian last weekend and it was wonderful! I would be happy to give a testimonial to anyone at any time!! Thank you."

Susan

"Jordan did very well and took 2nd in his age group! Thank you for asking.

As for the Loews Miami Beach - it was AMAZING!!! I would recommend it to everyone.

We had one of the newly remodeled rooms on the fourth floor with a balcony and a view of - the pool, the beach, the little waterway-flowing river they have on property along the walkway and the city all at once - terrific! The beach was beautiful and very clean. The pool area had good music and attendants who found your beach chairs, put covers on them and gave you towels. They had complimentary tanner and sunblock and Avian spray for your faces. They also had iced fruit water everywhere for free! And chilled towels.

The only downside was - price! Drinks and food were very high, but that is South Beach and a luxury hotel so no surprise there!

They did accept our Loews You First Membership which allowed us a room upgrade -probably how we got the view- and complimentary internet which was nice.

We ate at Emerils and the service was top notch but mediocre food from our viewpoint for the price.

You were terrific! And based on your attitude, I would definitely use your company again and tell all my friends.

I hope that you share this e-mail with your supervisors so that you get a much deserved raise or at least a good pat on the back."

Monica

"Hi Abby! The car trip to Florida I will never do again! We were almost killed twice on I-95 - the Gansevoort South hotel was great and the suite you got for us was super great! Please send this reply to your supervisor - your help and input into our vacation plans was great. You are definitely a very valuable asset to Magellan Vacations. Thank you again."

Jeff

"Hello Carla, I would be glad to provide feedback. Our stay at the Loews Miami Beach in April 2009 was an excellent experience. The staff was very corteous and professional and the grounds are lovely. As you know we also had our pet Sofie with us since Loews Loves Pets and I can assure you they do. Sofie is a Maltese and she had a great time as well, walking around the hotel, out in the lawn, everybody loved her. We felt very comfortable with her as I am sure not many large hotels offer per owners this convenience. I would also like to add the excellent and professional experience I had in booking this trip with Magellan Vacations or southbeachluxuryhotels.com, the booking was very simple and saved money on the room rate and most of all, the experience was pleasant with any questions I had answered. We did not dine at Emerils, I have been there before though, as we dined with some of our other favorite restaurants in Miami Beach. In closing I would say Thank You for the Loews recommendation, we will definitely be staying with them again in the future as our pet is part of our family and does not stay behind as well as using Magellan Vacations in the future for our booking needs. Please share this feedback with your associates and hotel as the experience was a pleasure. Thanks again!"

Luis

"Dear Dianna I am writing to let you know of my wonderful experience working with Carla Hansen as my South Beach Luxury Hotels agent. In mid-April, my best friend and I were headed to Miami for a long-anticipated weekend getaway. We had originally booked our reservation at one of your suggested hotels, The Standard, only to read continuous terrible reviews about the property, including lack of cleanliness and severe customer service issues. The night before we were to check-in, we called SBLH and were greeted by Carla. We explained our last-minute concerns to her and immediately, she began working towards a solution. Not only was she able to cancel our reservation with the one property without a penalty, but she managed to get us an excellent rate at the Mondrian, a property that was nothing but stellar--from unparallelled guest service to amenities that went beyond. Carla seemed to perform this all effortlessly and was so patient and kind while doing so. It is rare in this day-and-age to find customer service such a priority, not to mention so personal. I have booked with your various properties before and will continue to do so, especially thanks to my experience with Carla."

Suzanne

"Hi Christina, my trip was perfect - The Raleigh is amazing and the staff was incredibly nice and helpful. They actually upgraded us to a suite overlooking their beautiful ground. I could not believe it! I have to say, you guys are amazing, too. I am truly impressed from my interactions with you - from a great low rate from the start, to proactively lowering my rate again, to this follow up note. I have already recommended you to all of my friends, family and colleagues who have asked about my trip. BTW, my birthday was perfect. I will definitely be back in touch again soon for our next trip! Thanks so much for everything!"

Sabrina

"Hillary, I have 3 words unbelievable, amazing and wonderful. The service was like nothing I have ever experienced. The facilities were impeccable and spotlessly maintained. The most impressive aspect of the property was the common thread that seemed to run through absolutely everyone who we came in contact with. They all made it very clear that they were each there to ensure their guests total satisfaction. I will be recommending - already have - Magellan Vacations to everyone. And frankly, I would have never even considered spending what I did if it not for your personal care and attention. If ever I can do anything for you, perhaps on your next trip to NYC, please allow me to."

Tom

"Thank you so much for helping me out with my reservation and for making my birthday night and unbelieveable and one that I am sure I will never forget. You were a great help and I will be coming back to you for your services in the future, thank you so much Dianne. De soleil was amazing and the private jacuzzi was a cherry on top. Thanks Dianne."

Gabriela

"Hi Christina, thank you so much for your prompt response, we have been extremely pleased with the service Magellan Vacations has provided us with so far. This is our second vacation we have booked with you and have found the staff to be quite efficient and pleasant to work with. Thank you once again, and we look forward to working with you again in the future."

Claudia

"The trip and accommodations were great. Next time I will have you order a bit better weather for us. Just kidding. All in all everything went quite well. We had visited a friend a few years ago staying at the Royal Palm so we knew kind of what to expect. It was one of the nicest places we stay at the beach for the cost. I am sure we will work with you again next year. Christa was a delight to work with. Her professionalism is genuine and experience a plus for your company. Looking forward to next year."

Rod

"Dear Lasha, thank you very much for all your work in making our Miami trip so amazing! We were very happy and pampered at the Loews Hotel, and the location was ideal for Conan to attend the boat show and for me to do some shopping. The room, on the 11th floor, was beautiful overlooking the Miami Beach and ocean, and there was no smoke at all in the room. I cannot wait to go back again - thank you again for your and your associates kindness and consideration in following through with all of our requests. Please let me know if you wish me to fill out a formal survey, but just know that you and your team will get top marks from me, and I will definitely call you again if we go on a Florida excursion in the future."

Jaina

"Magellan Vacations, thanks again for the great news, your company is awesome! I never thought I would see a discount from the original price. You guys are for real and have saved me a good amount of cash. I will be passing your contact info to many of my friends. Thanks again for making this trip even more enjoyable!"

Mark

"Thanks Leanne! Your service was great and it is always nice to talk to someone rather than a computer. I appreciate your personal touch and look forward to my visit. I will be sure to contact you for future bookings as I travel frequently. Thanks again!"

Mark

"Leanne, thanks again so much for your great service. Me and my husband are both responsible for over 600 hundred people in the customer service field. I know how difficult and challenging your job can be. I wish I had 600 people just like you, you were wonderful! Specifically, your follow through, patience, as I changed my dates 4 times, and courtesy as we selected our hotel was outstanding, and I appreciate all of it. I hope this email will get to someone who is responsible for your career and understands how great you were. Thank you so much again, and from now on I will work with only you when planning all our vacations, as we take several a year! Thanks again."

Deeana

"Wow! I think I am in love with your company. You have earned my loyalty for many more trips! Thank you!"

Cory

"Christina - WOW! I guess the tough economy continues to rear its ugly head. I am glad I used your company to book travel. Both you and Leanne have been great. I feel like a client rather than a customer. Thanks for all the help!"

Brian

"Leanne, thank you for your fast, knowledgeable, and well executed service. There are infinite choices for travel booking, and the service you provided was the best. I will call you for future bookings. Please pass these comments along to your manager. On another note, you seemed to know a lot about what goes on in South Beach. Can you suggest favourite bars or dance clubs that I may be able to contact for guest list access Thank you."

Oren

"Shawnna, I will never book a vacation without Magellan, even though this time it was only one night, it was a very important night because it was my sons wedding. Your suggestions and assistance were invaluable, your attitude and desire to assist evident. I felt that even if I needed something else I knew someone that could help. Later I had to call again to change the check in to an earlier time, I talked to a young lady named Laura, she was also helpful, courteous and somehow made me feel like it really was her pleasure to assist, many times we hear those words and the meaning behind them does not correspond to the words themselves. Thanks and believe me, everyone I know will know about Magellan. To those administering this business I wish you continued success. You already have half of the battle, great staff and obviously, someone that knows how to hire the right persons. The warmth I felt was not just the result of good customer service training, but of a genuine wish to be of assistance. Sincerely,Veronica"

Louis J

"Allison is a pleasure to deal with."

Anonymous

"I wanted to take a moment to recognize the excellent service we received from Leanne while making a hotel reservation last evening. Leanne was very patient as both Jon and I fired questions repeatedly over the speaker phone. She was able to guide us to a hotel that we hope will meet our requirements while staying in our desired price range. All the while Leanne kept a professional but friendly attitude. Happiness seemed to float from Sacramento to Geogia in her voice. She was honest and open in answering a plethora of questions from the two of us. I am a person who has very high expectations for service and Leanne was up to the challenge. I hope she will be recognized and rewarded for her great service. We will definitely work with Leanne again when looking for hotel accommodations."

Jon

"Richard,You did a GREAT job with everything!!Thank you so much. Cant wait to book the next vacation with you.Dina"

Dina

"Hi Leanne, I wanted to make sure I sent you a BIG THANK YOU !!!!!!!! In todays world great customer service like that is ancient history. I own a business and pride my self on customer service, so its refreshing to get it!! I want you to know that you have really impressed me and I will continue to use your services and recommend it to everyone I know!!!!! I am already thinking about next year - Thanks again."

Greg

"Thank you so very much. Awesome rates - will be using Magellan Vacations a lot more."

Thomas

"Thank you so much for making the reservation process so painless and easy. I will not hesitate to recommend your service to anyone considering a trip. I look forward to doing business with you again in the future."

Stephanie

"I just wanted to say thank you for all your help. I have been very impressed by your diligence, efficiency and cordiality and I will not hesitate to recommend your service to all my friends."

Dickson

"Thanks so much for all your help and patience. Magellan Vacations really went the extra mile. You did a wonderful job and provide a great service."

Jamie

"You guys are awesome! I just checked out your site and links and you guys do a fabulous job. Thanks so very much!!!!! I am going to get an e-mail out to everybody today and let them know about your incredible service and prices. You outdid yourself."

Faith

"You exemplify great customer service. Im so thankful for your efforts. I am planning to return in the spring and I will continue to use-and recommend-your service."

Anne

"Hi. I cannot thank you enough for finding us a wonderful hotel with absolutely great rates. Many thanks for your assistance. I have carefully filed your name and number away for next year."

Susana

"Thank you Magellan Vacations. Your service is great I will certainly be calling you again and recommending you to my friends. I cant believe the prices you offer. You are fantastic. On behalf of my staff and myself I would like to extend our thanks to you for taking care of our needs on such short notice. You are a truly valuable asset in the business."

Kim

"We just returned home from a wonderful stay and we cannot say enough good things about your care, courtesy and service. Your service was prompt, personal and we have some cherished memories thanks to you."

Eileen

"I just wanted to thank Courtney for all her help. This is my third year using Magellan Vacations and the service is outstanding."

Yelena

"You have been a God-send to me. Never once have you failed me. I will be sure to recommend your services in the future, as well as use them again myself."

Kimber

"Thank you…your site and friendly service impressed me very much. I will be referring everyone that I talk with about our trip and reservations to your site. It's nice to know that "customer service" doesn't have to be pushed to the wayside when conducting business. I also wanted to comment on your prompt responses to my enquiries. There is always a bit of nervousness when making final travel plans and you helped alleviate that. Thanks again, all your help has been appreciated"

Michelle